Service Level Commitment (SLC)
This Service Level Commitment was last updated 1 October 2014.
Global Web Limited aims to deliver superior service and support to its large and complex customer base. We provide this "Service Level Commitment" to clarify our commitment to our clients.
If you are unhappy with the level of our service, please contact us and let us know. It is mainly through your feedback that we are able to review and keep improving the overall service we provide. We will do our best to resolve any complaint that you have as quickly as possible, once it has been investigated.
If you are unhappy with our service please contact us within 3 (three) working days of the incident that gave rise to the issue by logging an enquiry to us via e-mail (firstname.lastname@example.org) or via telephone (+44 1224 454000).
To avoid any delay, please do not send correspondence to individual employees' e-mail addresses.
Global Web Limited will respond to all customer, supplier and user queries within 3 (working) days of receipt of the communications and respond within 10 working days of receipt of your enquiry.
If your complaint is not resolved to your satisfaction you can escalate the matter by writing to our to us at our Aberdeen Office (see Contact Us) explaining that you wish the matter to be escalated.
Updates and Notice
Our SLC may be changed by Global Web Limited from time to time. If Global Web Limited makes a material changes that will constitute a material degradation of our obligations to you Global Web Limited will notify you at least thirty (30) days in advance. Notices will be sufficient if provided to your designated administrator of your account either:
- by e-mail to the registered e-mail address provided by our client
- as a message on the screen presented immediately after login
- as a banner on all pages of the Global Web Limited application
if you have any questions please do not hesitate to Contact Us.
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